Terms & Conditions

Last Updated: 06 January 2026

Welcome to Pet Nestly.
These Terms & Conditions (“Terms”) govern your use of Petnestly.com and any purchases made through our website. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

This website is operated by Pet Nestly.
Throughout the site, the terms “we”, “us”, and “our” refer to Pet Nestly.

Business Details:
Website: Petnestly.com
Email: support@petnestly.com
Phone: +60146236505

Address:
Lot 10, Kawasan Perindustrian Chembong
Rembau 71300
Negeri Sembilan
Malaysia

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or

• You are accessing the site under the supervision of a legal guardian

3. Products & Services

• We sell pet-related products including dog beds, pet food, grooming products, and accessories

• Product images are for illustration purposes only; actual products may vary slightly

• We reserve the right to limit quantities, modify, or discontinue any product without notice

4. Pricing & Payments

• All prices are listed in the applicable currency displayed on the website

• Prices may change without prior notice

• Payments are processed through secure third-party payment gateways

• We do not store or process your payment details

5. Orders & Acceptance

• Placing an order does not guarantee acceptance

• We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraud or unauthorized transactions

If your order is cancelled, any payment received will be refunded accordingly.

6. Shipping & Delivery

• Estimated delivery times are provided for reference only

• Delays may occur due to courier issues, customs, or unforeseen circumstances

• Pet Nestly is not responsible for delays beyond our control

7. Returns & Refunds

All returns and refunds are governed by our Refund & Return Policy.
Please review that page for detailed information regarding eligibility, timelines, and procedures.

8. User Responsibilities

You agree not to:

• Use the website for unlawful purposes

• Provide false or misleading information

• Attempt to disrupt or compromise website security

• Copy, reproduce, or exploit any content without permission

9. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Pet Nestly and is protected by applicable copyright and intellectual property laws.

Unauthorized use is strictly prohibited.

10. Limitation of Liability

Pet Nestly shall not be liable for:

• Any indirect, incidental, or consequential damages

• Losses arising from misuse of products

• Allergic reactions or health issues related to pet products (customers are responsible for ensuring suitability for their pets)

11. Indemnification

You agree to indemnify and hold harmless Pet Nestly from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Malaysia, without regard to conflict of law principles.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: support@petnestly.com
Phone: +60146236505

Address:
Lot 10, Kawasan Perindustrian Chembong
Rembau 71300
Negeri Sembilan
Malaysia